2017 Seminar and Event Schedule





Monday, May 8th

6:00 pm - 8:00 pm

Young Retailer of the Year Reception and Ceremony

Presented by NRHA/Hardware Retailing magazine

Each year, NRHA highlights young, aspiring hardware retailers and honors them for outstanding achievement as owners and managers of independently owned hardware and building supply stores through the Young Retailer of the Year program. The program, now in its 21st year, recognizes outstanding performance and encourages talented young people to pursue a career in the retail hardware business. To date, the program has honored over 100 young retailers.

This is an invite-only event! If you have any questions or would like to attend this event please contact Katie McHone-Jones at (317) 275-9426 or kmchone-jones@nrha.org.




Tuesday, May 9th

8:45 am - 9:00 am

NRHA Village Stage Opening

9:30 am - 10:15 am

Customers Uncensored: What They Wish You Knew

Speaker: Dustin Kaehr, Retail Consultant/Motivator

Every retailer overestimates the quality of the experience they provide customers. Do you have a foundation to build a great customer experience upon? Did you ever wish you knew what customers really thought about your operation, your staff and your products?

In a bold approach intertwining personal and professional stories, and with full candor, Dustin will speak the honest truth about what customers say when you aren’t around. You will walk away energized to move forward in the battle for customers’ wallets and hearts.

10:30 am - 11:15 am

KEYNOTE
Decoding the New Consumer Mind

Speaker: Kit Yarrow, author, Decoding the New Consumer Mind: How and Why We Shop and Buy

A decade of swift and stunning shifts in how, when and why consumers shop and buy has created a more volatile marketplace and new, more dynamic consumer expectations. It's also created competitive opportunities for the retailers and marketers that understand the new psychology of today’s consumers.

Retailers and marketers that tap into the psychology of modern consumers are able to connect more effectively and can more accurately predict what’s coming next. Through case examples, videos, humor and insights from her own award-winning research, Kit will inspire attendees to make immediate use of:

  • Six significant sociocultural shifts that have permanently changed the psychology of consumers.
  • Eight ways that consumers shop, decide and are motivated to buy differently today.
  • Eight strategic, actionable recommendations to tap into today’s new consumer psychology.

11:30 am - 12:15 pm

Home Sweet Home: Pro Edition

Speakers: Bill Brunelle, Independent We Stand and Dan Tratensek, NRHA

When professional builders, contractors and tradespeople choose to shop at a local home improvement store for their tools and supplies, the impact on the community can be dramatic. During this seminar, we will share the results of new research that illustrates exactly how meaningful a PRO shopper's choices can be when it comes to providing support to the communities they serve

1:00 pm - 1:45 pm

Break out of the Pack

Speaker: Al Meyers, Kalypso

What does it take to make your customer drive past your competition to buy from you? Drawing on his years of experience in consulting, Al will present the different approaches high-performance retailers are using to innovate—and stay afloat—in today’s tough retail environment.

2:00 pm - 2:45 pm

Packaging and Merchandising Awards

Speaker: Lowell Huffman, NRHA

NRHA will introduce the winners of the 2017 Packaging and Merchandising Awards and share a summary of judge commentary and emerging packaging trends. Attendees will get to see the best of the best in home improvement packaging and merchandising.

3:00 pm - 3:45 pm

Aubuchon Hardware’s Omnichannel Initiative “Aubuchon Go”

Speaker: Will Aubuchon, CEO, Aubuchon Hardware

Aubuchon Hardware, the largest independent home improvement retailer in the U.S., is engaging in a bold and progressive omnichannel initiative called Aubuchon Go. This groundbreaking program will seamlessly blend customers’ experiences with Aubuchon both in the store and online. In this session, we will explore the topic of omnichannel retailing in detail, and Will Aubuchon will guide attendees through the process of Aubuchon Hardware’s 2016 launch of its omnichannel initiative.

4:00 pm - 4:45 pm

Lighting: The Smart Home Conduit

Presented by: James Patton, GM Product Development, GE Lighting

By 2020, half of all homes will have migrated to LEDs, and revenues for connected home products are expected to grow by 50% by that same year. Lighting is a prime location as a smart connection point because it’s all around us, and it puts connected technology into an affordable, compact package that can be used anywhere in the home. Listen as GE Lighting experts share more on how lighting is opening a channel to simple, smart home adoption and interoperability with a new generation of efficient lighting that listens, learns and sees.

5:00 pm - 6:30 pm

NRHA Independent Retailer Reception

Presented by: NRHA/Hardware Retailingmagazine

NRHA invites all independent retailers attending the National Hardware Show® to stop by the NRHA Village for a networking reception upon close of the show floor. Mix and mingle with fellow independent hardware store, home center and lumberyard owners and NRHA staff in a casual and welcoming setting. RSVP to kmchone-jones@nrha.org to attend.




Wednesday, May 10th

7:30 am

The Fuller Center for Housing's Inaugural Raise the Roof Run 5K/1M Event

The Fuller Center for Housing’s Inaugural Raise the Roof Run will take place at beautiful Sunset Park in Las Vegas on Wednesday, May 10, 2017. ​The 5K run / 1 Mile walk event is hosted by the National Hardware Show and the North American Retail Hardware Association, with proceeds benefitting The Fuller Center for Housing. For more information or to register click here.

Raise the Roof Run will offer attendees of the National Hardware Show a unique opportunity to engage with and support the mission of The Fuller Center, while connecting with colleagues in the independent retail hardware industry in a fun and informal setting. In our first year, we expect to register over 100 runner /walkers, build an excellent team of contributing sponsors, and increase awareness of The Fuller Center’s mission within the industry. The Fuller Center looks to establish Raise the Roof Run as a staple of the National Hardware Show for many years to come.

9:00 am - 9:45 am

PDRA Presents: Benjamin Moore: "Store of Tomorrow"

Speaker: Eugene Andreassi

Andreassi will discuss Benjamin Moore’s new store of the future concept, its origins and development and how the new retail model mirrors the future of what consumers are expecting.

10:00 am - 10:45 am

KEYNOTE
Your Remarkable Service Advantage

Speaker: Mary Walter

Renowned retail expert Mary Walter will discuss customer service and engagement strategy and share how retailers can inspire their teams to provide winning service. She will provide insight into what truly drives the business from a service perspective. Mary draws on more than 20 years of experience working with retailers including Target, Gap and Ross to share firsthand stories of customer service solutions.

11:00 am - 11:45 am

The Store is STILL Important

Speaker: Jim Robisch, The Farnsworth Group

While online retail receives all the attention, this presentation will share proprietary consumer research that suggests the “in-store experience” still plays a critical role in shoppers’ buying habits. He will discuss why this is good news for independent retailers.

1:00 pm - 1:45 pm

NRHA Top Gun Awards

Presented by: NRHA/Hardware Retailingmagazine

This program is the industry’s chance to hear what today’s Young Guns are thinking. NRHA and Hardware Retailing magazine will once again assemble a panel of the industry's most successful and innovative independent retailers to share their success stories and their visions for the future.

2:00 pm - 2:45 pm

Reimagine Retail

Speaker: National Hardware Show

The National Hardware Show® will award the grand prize of $100,000 to the winner of its Reimagine Retail promotion, which will give one independent home improvement retailer the funds for a business improvement project.

3:00 pm - 3:15 pm

Made in the USA Awards

Presented by: Made in USA

3:30 pm - 3:45 pm

PDRA Scholarship Presentation

Presented by: Paint & Decorating Retailers Association (PDRA)

3:45 pm - 4:00 pm

Lawn, Garden & Outdoor Living Awards

Presented by: Lawn & Garden Retailer

4:00 pm - 4:15 pm

Homewares Awards

Presented by: HomeWorld® Business

4:30 pm - 4:45 pm

Raise the Roof Run Awards

Presented by: The Fuller Center for Housing

5:00 pm - 6:30 pm

NRHA Retailers' Choice Awards

Presented by: NRHA/Hardware Retailingmagazine

Moderator: Dan M. Tratensek, publisher, Hardware Retailing & NRHA

For more than 50 years, Hardware Retailing magazine has been singling out the best of the best products at the National Hardware Show® with its Retailers’ Choice Awards. Unlike other awards programs, products selected to receive a Retailers’ Choice Award aren’t chosen by editors; they are selected by a panel of distinguished retailers who buy and sell products for a living. This program not only honors manufacturers for their innovations, but also helps retailers identify new products to check out at the show.




Thursday, May 11th

9:00 am - 9:45 am

Last Chance Look from the Show Floor: NRHA Panel

Moderator: NRHA

A group of representatives from NRHA will share their favorite areas and memories from this year’s show so you can take one final look before it’s too late.

10:00 am - 10:30 am

Building a Better World, One House at a Time: The Fuller Center for Housing

Presented by: The Fuller Center for Housing

Fuller Center for Housing President David Snell discusses how the nonprofit partners with local advocates across the nation — and around the world — to help families have simple, decent places to live through new home construction and an innovative home repair program.

The Fuller Center’s simple, grass-roots approach is a particularly good fit for independent hardware retailers in the United States as it emphasizes partnerships and decision-making at the local level. President Snell will explain how retailers can work with local housing advocates to both improve the community and promote their business in a visible, tangible way.

11:00 am - 11:15 am

New Product Launch Awards

Presented by: Amazon

11:15 am - 11:30 am

New Product World Awards

Presented by: DIY Network

12:00 pm

Village Stage Presentations End

1:00 pm

National Hardware Show® Closes